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POPI Privacy Policy 

WHO WE ARE 

Our website address is: https://www.mpro-group.co.za

 

POPI PRIVACY POLICY

When we use the term “process,” we refer to the actions we take to gather, utilize, maintain, disclose, and otherwise manage your personal information. Generally speaking, we will only use your personal information for hiring purposes.

Your personal information may be merged with other people’s personal information and used for any of the purposes listed in this privacy statement.

Any reference to “we,” “us,” or “our” in this document refers to Our Company and any of its subsidiaries.

You accept that we may process your personal information as described in this Privacy Policy if you use our services for your construction, architectural and property management needs. 

On occasion, you might give us permission to process your personal data.

Please take the time to thoroughly read this policy as it may affect your rights.

The other party’s privacy policy will be applicable if we process personal data for them in accordance with a contract or mandate.

If the law or our business operations require it, we may from time to time amend this privacy policy. You shall communicate with us in accordance with the Privacy Policy version that is currently available on our website.
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WHAT IS PERSONAL INFORMATION?

Any information that relates to you directly or that identifies you is referred to as personal information. Personal data about you may include, but is not restricted to, the following:

  • your marital status (like married, single, divorced)
  • your country of origin
  • your birth date, language, and level of education
  • your financial background (like your income, Third-Party payments made on your behalf, and the like)
  • your unique identifier (like an employee number, identity number, or passport number)
  • the address of your email; physical address (such as a home or business address or your place of residence); telephone number
  • the biometric data you provided (like fingerprints, your signature, or voice)
  • your ethnicity, social background, gender, sex, pregnancy, race, and sexual orientation
    your age, gender, ability, disability, religion, belief, conscience, and culture
  • your criminal past, career history, and medical history (including HIV/AIDS status)
    your individual interests, viewpoints, and judgments
  • Your personal information also includes your private correspondence, as well as what others think of you and your name.
    Special personal information is a type of personal information, as will be discussed below.
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WHEN WILL WE PROCESS YOUR PERSONAL INFORMATION?

If any of the following circumstances exist, we will only lawfully treat your personal information for business-related purposes:

  • If the law requires or permits it
  • if it is necessary to conclude or perform under a contract we have with you if you have consented to it
  • if a person legally authorized by you, the law, or a court has consented to it
  • if it is necessary to protect or pursue your, our, or a Third-legitimate Party’s interest

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WHAT IS SPECIAL PERSONAL INFORMATION?

Special personal information includes the following types of information:

  • it’s a race (like where a company submits reports to the Department of Labour where the statistical information must be recorded)
  • your ethnic background
  • your membership in a union
  • your well-being (like where you apply for an insurance policy)
  • your biometric data (used to confirm your identification), as well as your criminal history and any alleged crimes.

WHEN WILL WE PROCESS YOUR SPECIAL PERSONAL INFORMATION?

If any of the following applies to the processing of your unique personal information:

  • if you have consented to the processing
  • if the information is being used for any Human resource or payroll requirement
  • if the processing is needed to create, use or protect a right or obligation in law
  • if the processing is for statistical or research purposes and all legal conditions are met
  • if the special personal information was made public by you
  • if the processing is required by law
  • if racial information is processed, and the processing is required to identify you; and/or if health information is processed, and the processing is to determine your insurance risk, or to comply with an insurance policy, or to enforce an insurance right or obligation.

WHEN AND FROM WHERE WE OBTAIN PERSONAL INFORMATION ABOUT YOU:

  • We collect personal information from you directly, from a public source, or from a source where you have deliberately made the personal information public.
  • We may collect personal information from 3rd parties.
  • We collect information about you based on how you engage or interact with us such as via emails, letters, telephone calls, and surveys.
  • If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties.

The third parties from whom we may collect your personal information include, but are not limited to, the following:

  • Partners of our company for any of the purposes identified in this Privacy Policy
  • employer, and other similar sources
  • attorneys, tracing agents, debt collectors, and other persons that assist with the enforcement of agreements
  • payment processing services providers, merchants, banks, and other persons that assist with the processing of your payment instructions, like EFT transaction partners
  • law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime
  • our service providers, agents, and sub-contractors like couriers and other persons we use to offer and provide services to you

REASONS WE NEED TO PROCESS YOUR PERSONAL INFORMATION:

We will process your personal information for the following reasons:

  • to conduct the necessary check on you as our client
  • to market our services to you
  • to respond to your inquiries and complaints
  • to comply with legislative, regulatory, risk, and compliance requirements (including directives, sanctions, and rules), voluntary and involuntary codes of conduct, and industry agreements or to fulfill reporting requirements and information requests
  • to develop, test, and improve services for you
  • for historical, statistical, and research purposes, like market segmentation
  • to process payment instruments
  • to enable us to deliver documents or notices to you
  • for security, identity verification and to check the accuracy of your personal information
  • to communicate with you and carry out your instructions and requests
  • for customer satisfaction surveys, and promotional offerings.
  • for any other related purposes.


HOW WE USE YOUR PERSONAL INFORMATION FOR MARKETING:

  • We will use your personal information to market architectural, construction and property management services to you
  • We will do this in person, by post, telephone, or electronic channels such as SMS, email, and fax
  • If you are not our client, or in any other instances where the law requires, we will only market to you by electronic communications with your consent
  • In all cases, you can request us to stop sending marketing communications to you at any time


When, how, and with whom we share your personal information:

In general, we will only share your personal information if any one or more of the following apply:

  • if you have consented to this
  • if it is necessary to conclude or perform under a contract we have with you
  • if the law requires it; and/or
  • if it is necessary to protect or pursue your, our or a third party’s legitimate interests


Under what circumstances will we transfer your information to other countries?

We will only transfer your personal information to third parties in another country in any one or more of the following circumstances:

  • where your personal information will be adequately protected under the other country’s laws or an agreement with the Third-Party recipient
  • where the transfer is necessary to enter into or perform under a contract with you, or a contract with a Third-Party that is in your interest
  • where you have consented to the transfer
  • where it is not reasonably practical to obtain your consent, the transfer is in your interest

This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country or if the other country’s laws provide better protection the other country’s laws would be agreed to, and applied.

  • An example of us transferring your personal information to another country is where foreign payments take place if you purchase services in a foreign country.

YOUR DUTIES AND RIGHTS REGARDING THE PERSONAL INFORMATION WE HAVE ABOUT YOU:

  • You must provide proof of identity when enforcing the rights below
  • You must inform us when your personal information changes

Please refer to our Promotion of Access to Information Act 2 of 2000 Manual (PAIA Manual) for further information on how you can give effect to the rights listed below.

You have the right to request access to the personal information we have about you by contacting us. This includes requesting:

  • confirmation that we hold your personal information;
  • a copy or description of the record containing your personal information; and
  • the identity or categories of third parties who have had access to your personal information.

We will attend to requests for access to personal information within a reasonable time. You may be required to pay a reasonable fee to receive copies or descriptions of records, or information about third parties. We will inform you of the fee before attending to your request.

Please note that the law may limit your right to access information.

  • You have the right to request us to correct or delete the personal information we have about you if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or we are no longer authorized to keep it. You must inform us of your request in writing. Please refer to the PAIA Manual for further information in this regard, like the process you should follow to give effect to this right. It may take up to 15 business days for the change to reflect on our systems. We may request documents from you to verify the change in personal information.
  • A specific agreement that you have entered into with us may determine how you must change your personal information provided at the time when you entered into the specific agreement. Please adhere to these requirements. If the law requires us to keep personal information, it will not be deleted upon your request. The deletion of certain personal information may lead to the termination of your business relationship with us.
  • You may object on reasonable grounds to the processing of your personal information.
  • We will not be able to give effect to your objection if the processing of your personal information was and is permitted by law; you have provided consent to the processing and our processing done according to your consent or the processing is necessary to conclude or perform under a contract with you.
  • Where you have provided your consent for the processing of your personal information, you may withdraw your consent. If you withdraw your consent, we will explain the consequences to you. We may proceed to process your personal information even if you have withdrawn your consent if the law permits or requires it. It may take up to 15 business days for the change to reflect on our systems, during this time we may still process your personal information. You must inform us of any objection in writing. Please refer to the PAIA Manual for further information in this regard, like the process you should follow to give effect to this right.
  • You have a right to file a complaint with us or any Regulator with jurisdiction about an alleged contravention of the protection of your personal information by us. We will address your complaint as far as possible.
  • If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

HOW WE SECURE YOUR PERSONAL INFORMATION:

  • We will take appropriate and reasonable technical and organizational steps to protect your personal information according to industry best practices. Our security measures (including physical, technological, and procedural safeguards) will be appropriate and reasonable. This includes the following:
  • keeping our systems secure (like monitoring access and usage)
  • storing our records securely
  • controlling the access to our buildings, systems, and/or records; and
  • safely destroying or deleting records
  • You can also protect your personal information. Please visit the website of the relevant business you have established a business relationship with for more information.


HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We will keep your personal information for as long as:

  • the law requires us to keep it
  • a contract between you and us requires us to keep it
  • you have consented for us to keep it
  • we are required to keep it to achieve the purposes listed in this Privacy Policy
  • we require it for statistical or research purposes
  • a code of conduct requires us to keep it
  • we require it for our lawful business purposes

Note: We may keep your personal information even if you no longer have a relationship with us, for the historical data that may be required by your employer or employee.

  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


OUR COOKIE POLICY

  • A cookie is a small piece of data sent from our websites or applications to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalize your experience on our websites or applications and may improve your experience on the websites or applications. The cookie will also identify your devices, like a computer or smartphone.
  • By using our websites or applications you agree that cookies may be forwarded from the relevant website or application to your computer or device. The cookie will enable us to know that you have visited the website or application before and will identify you. We may also use the cookie to prevent fraud and for analytics.
  • If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

EMBEDDED CONTENT FROM OTHER WEBSITES

  • Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


CLIENT CONSENT

By engaging our architectural and property management needs you agree to the following:

  • By either Party submitting any personal information to the other, the disclosing Party unconditionally and voluntarily consents to the processing of the submitted personal information for all purposes related to the standard terms and conditions as agreed between the Parties.
  • Each Party agrees and consents that its personal information may be processed by, or on behalf of, either of the Parties for the purposes set out in the Agreement.
  • Each Party shall at all times comply with its obligations and procure that each of its Affiliates complies with their obligations under POPI.
  • Each Party shall ensure that any personal information that is processed by it while performing its obligations under the agreed terms and conditions, is done in accordance with POPI.
  • Each Party shall not process, disclose or use personal information except:
    • to the extent necessary for the provision of Services and/or Products under the agreed terms and conditions; or
    • to fulfill its own obligations under the agreed terms and conditions; or
    • as otherwise expressly authorized by the other Party in writing.
  • Each Party shall not disclose any personal information to any Third-Party without the other Party’s prior written consent in each instance, other than to the extent required by any Regulator or Law.
  • In the event of the other Party providing such consent necessary for the disclosure of personal information to a Third Party, each Party shall:
    • make such disclosure in compliance with POPI; and
    • enter into a written agreement with the applicable Third-Party recipient of such personal information that requires such Third-Party to safeguard the personal information in a manner no less restrictive than each Party’s obligations under these terms.
  • The Parties shall implement and maintain effective security safeguards that include, but is not limited to, administrative, technical, and physical safeguards, and appropriate technical and organizational measures. In each case, adequate safeguards to ensure the security and confidentiality of personal information, and protect against any anticipated risks to the security or integrity of personal information, protect against unauthorized access to or use of personal information, protection of personal information against unlawful processing or processing otherwise than in accordance with this agreement, and protection against accidental loss, destruction, damage, alteration or disclosure of personal information
  • Without limiting the foregoing, such safeguards and measures shall be appropriate to protect against the harm that may result from unauthorized or unlawful processing, use or disclosure, or accidental loss, destruction, or damage to or of personal information and the nature of the personal information, and shall maintain all safeguard measures as is required by POPI.
  • In the event of any actual, suspected, or alleged security breach, including but not limited to, loss, damage, destruction, theft, unauthorized use, access to, or disclosure of any personal information, each Party shall:
    • notify the other Party as soon as practical after becoming aware of such an event; and
    • provide the other Party with all information regarding the breach in the Party’s knowledge and possession to allow the Party to ascertain what has occurred and which personal information has been affected; and
    • promptly take whatever action is necessary, at each Party’s own expense, to minimize the impact of such event and prevent such event from recurring.
  • The Client hereby consents to direct marketing from the Company. It is noted that the Company will comply with all obligations in terms of POPI in relation to direct marketing and in this regard, the Client may withdraw its consent to direct marketing.